Integrated Tax Administration System (eTax2)

Bespoke Software Development

Uganda Revenue Authority

Period

2026- ongoing

Project Overview

The eTax2 is a strategic national revenue modernization program intended to strengthen tax administration resilience, improve taxpayer experience, increase operational agility, and support future revenue growth. The project is expected to become the foundational digital platform supporting Uganda Revenue Authority's future tax administration ecosystem.

Objectives:

Transform taxpayer engagement through digital excellence. Provide a unified and intuitive digital experience that simplifies taxpayer interactions across registration, filing, payment, and support services. Increase transparency, accessibility, and user satisfaction while promoting voluntary compliance.
Streamline operations through integrated automation. Digitize and automate core tax administration processes to eliminate manual effort, reduce processing times, and improve operational efficiency. Enable seamless information flow across functions and systems to support end-to-end service delivery.
Unlock value from trusted data and actionable insights. Strengthen data governance, quality, and management practices to create a reliable foundation for decision-making. Leverage advanced analytics to enhance forecasting, compliance monitoring, risk management, and revenue performance.
Establish a future ready digital platform. Build a secure, scalable, and interoperable technology ecosystem capable of supporting evolving business needs and increasing transaction volumes. Facilitate seamless integration with government, financial, and third-party systems while maintaining resilience and cybersecurity.
Maximize revenue collection and compliance outcomes. Improve compliance through proactive monitoring, risk-based interventions, and enhanced enforcement capabilities. Increase revenue mobilization efficiency by reducing leakages, detecting fraud, and strengthening taxpayer accountability.

Scope:

Conduct collaborative requirements elicitation, solution design, development, configuration, and customization of a modern microservices-based tax administration platform aligned to URA's business, operational, and regulatory requirements.
Execute comprehensive functional, integration, performance, security, and user acceptance testing so that the solution fully meets approved business requirements and quality standards.
Migrate agreed data, business rules, workflows, system configurations, and customizations from the existing eTAX platform to eTAX2 while maintaining data integrity, business continuity, and zero downtime during operational hours.
Deploy, configure, and commission the solution across all URA business units, including the establishment of all required environments, integrations, and operational support mechanisms.
Deliver comprehensive user training, administrator training, system documentation, and knowledge transfer activities to build URA's internal capacity for effective system operation and administration.

Solutions Provided

The eTax2 project seeks to deliver:

An integrated taxpayer services platform.
An intelligent Revenue Administration and Compliance Engine.
A secure and future-ready Tax Ecosystem.

Outcomes and Benefits

The expected outcomes and benefits are;

A consolidation of taxpayer registration, filing, payment, refund, and taxpayer account management services into a single digital platform.
Automated core tax administration workflows, including assessments, collections, audits, case management, and compliance monitoring.
A scalable microservices-based architecture capable of supporting future growth and evolving business requirements.